- Step 1 – Please send an email to firstname.lastname@example.org with the subject ‘damaged order’ within seven (7) days of your merchandise delivery date.
- Step 2 – Keep and use the original packaging!
- Step 3 – Please also add photos or videos of damaged artwork and packaging in your email to email@example.com
- Step 4 – A support representative will contact you to discuss next steps.
Refunds and Returns
- We give you up to seven (7) days to decide whether you’d like to keep the artwork or return it for a refund.
- All purchased artworks are eligible for return if it is returned to ArtAfrica in its original condition and packaging.
- The return guarantee is not applicable to artworks or items on a sale, discount and promotion.
- A collector / customer has seven (7) days after receipt to contact firstname.lastname@example.org about the intent to return an artwork. After seven (7) days returns are not acceptable.
- All returned artworks must be shipped out by the collector / customer within three (3) days after confirming the return with ArtAfrica.
- You will not be eligible for refund on Artworks that are returned without prior seven (7) day notice to email@example.com
- Do not ship the artwork before contacting ArtAfrica, you must first contact firstname.lastname@example.org
- For international returns, additional shipping fees may apply.